Microsoft 365 & Dynamics 365 - Modernising Public Sector

Our Scottish local council faced increasing pressure to modernise their IT infrastructure to enhance efficiency, security, and compliance while optimising costs. Recognising these challenges, the Council embarked on a digital transformation initiative to overhaul its legacy systems. By leveraging Microsoft 365 (M365) and Dynamics 365 (D365), the Council aimed to drive operational efficiency, improve collaboration, and enforce standardised IT governance across departments.

The Challenge
The Council’s existing IT environment presented several key challenges in transitioning to a cloud-based solution:
* Outdated IT Infrastructure: Legacy on-premises systems hindered productivity, scalability, and interoperability.
* Security Risks: Ineffective authentication methods and inconsistent security policies left critical data vulnerable.
* Lack of Unified Policies: Siloed departments operated with disparate IT policies, creating inefficiencies and compliance risks.
* Workforce Readiness: Employees required extensive training to adopt modern cloud-based applications and workflows.
* Regulatory and Compliance Constraints: Transitioning to the cloud necessitated adherence to strict public sector regulations and data governance policies.
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For over a year, the Council attempted to execute this transition using fragmented freelance and contracting resources. However, this approach failed to deliver the required pace, consistency, and strategic alignment. Our team was engaged to provide a structured, outcome-driven approach using Microsoft 365 and Dynamics 365 as the foundation of the transformation.